{"id":3469,"date":"2023-11-29T13:09:17","date_gmt":"2023-11-29T12:09:17","guid":{"rendered":"https:\/\/amttransfert.fr\/faq"},"modified":"2024-12-26T18:21:35","modified_gmt":"2024-12-26T17:21:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.smartarchives.fr\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1511178027038{margin-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1589192856698{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_id=&#8221;titre-service&#8221;]<\/p>\n<div class=\"title-h1\" style=\"margin-bottom: 25px; text-align: center;\">FAQ &#8211; Frequently asked questions<\/div>\n<div>Welcome to our Frequently Asked Questions page. Here you&#8217;ll find answers to the questions most frequently asked by our customers about our archiving, document management and secure destruction services. If you can&#8217;t find the answer to your question here, please don&#8217;t hesitate to contact us directly.  <\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"clearboth\"><\/div><style>#thegem-divider-69d7acbb263cc {margin-top: 25px !important;}<\/style><div id=\"thegem-divider-69d7acbb263cc\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion c_icon=&#8221;solid_rounded&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; el_id=&#8221;faqamt&#8221;][vc_tta_section title=&#8221;What types of documents do you manage?&#8221; tab_id=&#8221;1699972085215-92769fb2-6a16&#8243;][vc_column_text css=&#8221;&#8221;]We manage a wide variety of physical documents, including paper archives, files and registers. Our services are designed to meet the specific needs of a wide range of sectors, including legal, notary, insurance, finance, real estate, energy and many others.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do you guarantee the security of my documents?&#8221; tab_id=&#8221;1699972085238-b6073ea5-97d6&#8243;][vc_column_text css=&#8221;&#8221;]The security of your documents is our top priority. We use advanced security measures, including 24-hour video surveillance of our facilities, strict access controls, and confidential destruction protocols to ensure the confidentiality of your information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer document scanning services?&#8221; tab_id=&#8221;1699972601251-4c92dee7-60a1&#8243;][vc_column_text css=&#8221;&#8221;]Yes, we offer high-quality scanning services to convert your paper documents into digital formats. This allows for easier management, quicker access to information and a reduction in the physical storage space required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I access my archives once they are stored at Smartarchives?&#8221; tab_id=&#8221;1699972644314-e0b701f0-b63e&#8221;][vc_column_text css=&#8221;&#8221;]You can access your physical archive at any time by making a request via our customer service or by contacting our team directly. We offer fast re-delivery within 24 hours, either directly to your company or to another destination of your choice.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are your deadlines for archive redelivery?&#8221; tab_id=&#8221;1699972703256-a8c5cb22-c20f&#8221;][vc_column_text css=&#8221;&#8221;]We are committed to re-delivering your archives within 24 hours. For urgent requests, we offer expedited re-delivery solutions. Please contact us to discuss the options available.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer document destruction services?&#8221; tab_id=&#8221;1701259075147-93eadefa-79f8&#8243;][vc_column_text css=&#8221;&#8221;]Yes, we offer secure destruction services that comply with current legislation, in particular the law of July 15, 2008. Each destruction operation is accompanied by a certificate of destruction, guaranteeing traceability and compliance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer digital archive management services?&#8221; tab_id=&#8221;1701259123166-469d486f-f2bc&#8221;][vc_column_text css=&#8221;&#8221;]We don&#8217;t manage digital files directly, but we do offer scanning services to convert your physical documents into digital formats. This enables you to manage these files in your own systems, facilitating access and consultation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are your rates for archiving services?&#8221; tab_id=&#8221;1701259165703-49590a30-0e1d&#8221;][vc_column_text css=&#8221;&#8221;]Our rates are tailored to the specific needs of each customer. They vary according to the quantity of documents to be managed, the services chosen (physical archiving, digitization, secure destruction, etc.), and the frequency of access required. We offer competitive rates and sliding scale pricing options for large volumes. For a personalized quote, please fill in our free quote request form.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is your sustainability policy?&#8221; tab_id=&#8221;1701259193405-508d1b3c-4de4&#8243;][vc_column_text css=&#8221;&#8221;]At Smartarchives, we are committed to minimizing our environmental impact. We use energy-efficient technologies, recycle materials (paper, cardboard, etc.), and strive to integrate sustainable practices into all our operations. Visit our <a href=\"https:\/\/dev.smartarchives.fr\/en\/services-4\/our-csr-commitments\">CSR page<\/a> to find out more about our commitments to social and environmental responsibility.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"clearboth\"><\/div><style>#thegem-divider-69d7acbb2642f {margin-top: 25px !important;}<\/style><div id=\"thegem-divider-69d7acbb2642f\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text css=&#8221;&#8221;]If you have any further questions, please do not hesitate to contact us. We&#8217;re here to help![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1511178027038{margin-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1589192856698{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_id=&#8221;titre-service&#8221;] FAQ&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"industrie":[],"class_list":["post-3469","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Smart archives<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Smart archives\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1511178027038{margin-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1589192856698{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; 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